M2A OPERATIONS

A team you can trust

Our Operations team is based in the M2A Central London MCR. Our highly skilled Media Operators ensure the availability, performance and quality of the M2A Media services and output 24 hours a day, 7 days a week, 365 days a year, delivering up 500 million hours of streamed content from 25,000 live events a year.


Dedicated support
24/7 365 days a year
worldwide delivery
507 million hrs streamed 
25,000 live events a year 

Comprehensive

Complete operational service combining pro-active troubleshooting, with ‘eyes on glass’, automated monitoring, real-time signal telemetry and skilled issue resolution.

Expert

Our Media Operators hail from major broadcasters. Experienced in delivering valuable broadcast content, they are known for their proactive and professional approach.

Best practice

Our incident and service management procedures follow ITIL Incident Management best practice protocols with proactive fault-find and fix across all steps of a live workflow.

Integrated

Working hand in glove with our Development team, M2A Operations is supported by designated primary 24/7 engineers and a secondary 24/7 on-call back up engineers.

” When broadcasting premiere sports events to high volumes of viewers worldwide via an OTT platform, it is essential that the integrity of our service is guaranteed at all times. We need the highest possible uptime, so that not one second of an event is missed. The Operations team at M2A Media has been and continues to be indispensable to DAZN and allows us to push the boundaries of broadcast technology to ultimately improve the quality of experience for our customers.”

Colin White, Head of DAZN Service & Incident Management

World Class Monitoring

M2A Operations use a combination of automated monitoring tools from AWS, Conviva, Mux and Splunk, alongside the purpose built M2A console, developed in-house specifically for M2A services.

Our Media Operators

Our Media Operators hail from major broadcasters and are experienced in delivering the most valuable broadcast content. Meet some, but not all, of the team:

MATT DELLOWE

HEAD OF OPERATIONS

CHRIS PULLEN

MEDIA OPERATOR

JAMES MITCHELL

MEDIA OPERATOR

SERGEJ PELDA

MEDIA OPERATOR

LEANDRO SOUSA

MEDIA OPERATOR

Our Media Operators are available 365 days a year, 24 hours a day, 7 days a week